Iron Mountain Presents Research Results on Software-as-a-Service Protection Strategies at SaaS University Conference

July 20, 2010

BOSTON, Jul 20, 2010 (BUSINESS WIRE) --

Iron Mountain Incorporated (NYSE: IRM), the information management company, will share the results of an in-depth survey on protection strategies for Software-as-a-Service (SaaS) providers and subscribers. At the Softletter SaaS University conference, held this week in Washington, D.C. Iron Mountain's Frank Bruno will present highlights from The Softletter SaaS Escrow Report - a study conducted by Softletter on behalf of Iron Mountain to investigate all aspects of software escrow as it relates to SaaS.

The Softletter SaaS Escrow Report provides current benchmarks, metrics, and usage information on SaaS escrow and fallover/failover services for both the developers and users of SaaS applications. The report covers everything from SaaS application usage, value and risk perceptions associated with SaaS application adoption to the forecasted use of SaaS applications, and the awareness and prevalence of SaaS escrow services. Conducted from March to May 2010, the study surveyed a total of 170 respondents - 112 from companies subscribing to SaaS applications (end-users), and 58 from companies that provide SaaS applications (developers).

The report's key findings include:

  • 59% of SaaS subscribers are using one to five SaaS applications today, and 65% plan on adding one to five SaaS applications over the next 12 to 18 months.
    Companies are becoming increasingly comfortable with SaaS and Cloud computing as indicated by the fact that more than half (56%) of the respondents are using SaaS systems for mission-critical applications.
  • Yet, less than half of companies using SaaS for mission-critical applications are using SaaS escrow services to protect their investments and their company's data and operations. This suggests a lack of understanding about the purpose and function of SaaS escrow in general.
  • Conversely, 49% of providers offer escrow protection, and another 21% are considering its adoption. Better than half of all providers over $1M in revenue offer escrow protection.
  • Many SaaS subscribers lack awareness, or concern, about the consequences in the event of application failure.

Softletter concludes that both SaaS application providers and subscribers need to take a closer look at their strategies regarding software escrow as the adoption of SaaS applications continues to grow. Companies are rapidly moving to SaaS for their mission-critical applications, and need to plan, prepare for, and be ready to manage risk. These companies will suffer significant damage if they don't have back-up plans to protect their investments via escrow and failover services in the event of a disaster.

Details of Iron Mountain's presentation at SaaS University include:

Softletter's SaaS University
July 20 - 22, 2010, in Washington, D.C.

  • Speaker: Frank Bruno, director of sales, Iron Mountain, Intellectual Property Management
  • Topic: "Protecting Their SaaS: Results from the Escrow and Failover Survey of Subscribers and Providers"
  • Details: Tuesday, July 20, 2010, 10:55 - 11:30 a.m.

About Iron Mountain Digital

Iron Mountain Digital is the world's leading provider of information management services for data protection and recovery, archiving, eDiscovery and intellectual property management. The technology arm of Iron Mountain Incorporated offers a comprehensive suite of solutions to thousands of companies around the world, directly and through a worldwide network of channel partners. Iron Mountain Digital is based in Southborough, Mass.

About Iron Mountain

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information--regardless of its format, location or lifecycle stage--so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visit www.ironmountain.com or follow the company on Twitter at www.twitter.com/IronMountainInc for more information.

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SOURCE: Iron Mountain Incorporated

for Iron Mountain Incorporated
Maria Doyle, 781-964-3536
Public Relations
maria@doylestratcomm.com