“When the Cloud Evaporates” report reveals why enterprises worry
about SaaS risks
BOSTON--(BUSINESS WIRE)--
Iron
Mountain Incorporated® (NYSE:IRM), the storage and information
management company, revealed the results of a recent research survey
with IDG Research Services to understand the level of risk associated
with Software-as-a-Service (SaaS) in the enterprise, the importance of
contingency planning, and the consequences experienced when a SaaS
vendor does not meet expectations for application support.
Often, small SaaS providers can’t answer the question “What if your
servers go down?” much less the bigger question, “What if you close your
doors, how do I continue operations and get my data?” SaaS providers
need to earn the trust of their customers by ensuring that an
application continuity plan is in place.
The survey targeted management-level employees at enterprises employing
1,000 or more people to gain their insight.
Key
findings from the research include:
-
SaaS has risen to 25% of the average applications portfolio (as
compared to 11% in 2008);
-
Half of respondents think that risks associated with SaaS are greater
than those of traditional on-premises software;
-
73% of enterprises surveyed say it’s “very important” or “critical”
that a SaaS provider allow continued access to applications and data,
even if the provider goes out of business.
Ron Piccioli, a director with Iron Mountain’s Intellectual Property
Management business, explains the implications of the survey results for
SaaS providers. “This survey shows SaaS providers what their enterprise
customers really think about the cloud. One-third of the companies
surveyed have had negative past experiences with SaaS vendors, and that
might make them hesitant to work with them again. We recognize that
hesitancy, and have designed our solutions to mitigate risks, and give
SaaS subscribers confidence that our SaaSProtect solution will safeguard
their SaaS applications and data.”
The report recommends that users of SaaS applications ensure that they
have a business continuity plan in place that can see them through any
type of crisis – including “man-made disasters” such as hacking or a
server crash – that aren’t covered by typical disaster recovery (DR)
plans.
Download “When
the Cloud Evaporates” at www.ironmountain.com/cloud-evaporates
for the complete research report.
About Iron Mountain
Iron
Mountain Incorporated (NYSE: IRM) is a leading provider of storage and
information management services. The company’s real estate network of
over 67 million square feet across more than 1,000 facilities in 36
countries allows it to serve customers around the world. And its
solutions for records
management, data
management, document
management, and secure
shredding help organizations to lower storage costs, comply with
regulations, recover from disaster, and better use their information.
Founded in 1951, Iron Mountain stores and protects billions of
information assets, including business documents, backup tapes,
electronic files and medical data. Visit www.ironmountain.com
for more information.
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Source: Iron Mountain